At Lilyrose Cares, we are committed to protecting the privacy and security of your personal information. This Privacy Policy outlines how we collect, use, and safeguard the information you provide to us. By using our services, you agree to the terms and conditions of this policy.
- Information We Collect:
We may collect personal information, including but not limited to:
– Name, address, and contact details (phone number, email address)
– Date of birth and gender
– Health information and medical history
– Insurance and payment details
– Emergency contact information
– Any other information necessary for providing home care services
- How We Use Your Information:
We use the collected information for the following purposes:
– Providing home care services and managing your care plan
– Billing and processing payments
– Communicating with you regarding your care and any updates
– Responding to your inquiries and providing customer support
– Complying with legal and regulatory requirements
– Improving our services and conducting research
– Managing recruitments
- Information Sharing:
We may share your personal information with the following entities:
– Caregivers and healthcare professionals involved in your care
– Insurance providers for billing and reimbursement purposes
– Third-party service providers who assist us in delivering our services
– Legal authorities when required by law or to protect our rights and safety
- Data Security:
We implement appropriate security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, please note that no method of transmission over the internet or electronic storage is completely secure.
- Data Retention:
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.
- Your Rights:
You have the right to access, correct, update, or delete your personal information. If you wish to exercise any of these rights, please contact us using the information provided below. We will respond to your request within a reasonable timeframe.
- Cookies and Tracking Technologies:
We may use cookies and similar tracking technologies to enhance your experience on our website. These technologies collect information about your browsing activities and preferences. You can adjust your browser settings to refuse cookies, but please note that this may affect your ability to use certain features of our website.
- Children’s Privacy:
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe that we have inadvertently collected information from a child, please contact us immediately.
- Changes to this Privacy Policy:
We reserve the right to update or modify this Privacy Policy at any time. Any changes will be effective immediately upon posting the revised policy on our website. We encourage you to review this policy periodically.
- Contact Us:
If you have any questions or concerns regarding our Privacy Policy or our privacy practices, please contact us at info@lilyrosecares.co.uk.
Effective Date: January 2024.